AFRIN, Tasneema. Quality os Customer Service in the Banking Sector of Bangladesh: an explorative study. EAST WEST JOURNAL OF BUSINESS AND SOCIAL STUDIES, [S. l.], v. 3, p. 68–94, 2012. DOI: 10.70527/ewjbss.v3i.122. Disponível em: https://ewjbss.ewubd.edu/index.php/ewjbss/article/view/122. Acesso em: 6 dec. 2025.